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Terms and Conditions

 1. Definitions.

In these terms and conditions the following meanings will apply: "The Company" means Orangehat "Customer" means the person or company whose details are entered on any order or enquiry form on this website. "Browser" means any person accessing and using this website by means of software products enabling Internet connection. "The Website" means the website at www.orangehat.co.uk

2. Copyright.

The website is owned and operated by The Company and all contents and designs are copyright of The Company and its suppliers or agents. Browsers using the site are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.

3. Products and Services.

 Products offered by The Company, including for sale through The Website, include Art, Ceramics and Collectables. The Company undertakes that all products are as described and illustrated.

4. Conditions of Contract.

 No contract will subsist between you the Customer and The Company for the sale of product(s) or service(s) to you, unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in the United Kingdom and will be interpreted, construed and enforced in all respects in accordance with the laws of the United Kingdom, and will be subject to the jurisdiction of the United Kingdom Courts. In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.

 5. Delivery.

 Delivery of products ordered from stock will normally be made within 7 working days within the United Kingdom. For all other delivery zones please enquire via the email address on the website. All efforts will be made to ensure carriage will be charged at cost as indicated on the order and confirmed to the Customer with the order acknowledgement. However The Company reserve the right to adjust carriage in circumstances where the charge indicated is less than actual cost. The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of The Company.

6. Price and Payment.

Prices shown on the website are in pounds sterling (GBP) The Company reserves the right to vary prices to reflect changes in price from its suppliers without notice and the contract price will be the price quoted in the contract confirmation. The price of the contract will require to be paid in full prior to dispatch of the products or fulfilment of the services unless otherwise agreed. Payment is of the essence of the contract and The Company will be relieved of any obligation under the contract if payment is not made in accordance with the contract terms.

 7. Payment.

 To facilitate effective processing of orders The Company offers secure payment facilities online, via the website and can accept payment by major credit cards or debit cards by this method. 

 8. Personal Data Security and Cookies 

Personal data is used for billing and administration purposes only and will be kept confidential. Personal details are encrypted during transmission and stored and used strictly in accordance with The Company's Data Protection Policy and will not be passed to any third party without your explicit permission. Cookies are used to improve services for the Customer only, to facilitate username and password use and to measure site visitors.

 9. Warranty.

The Company warrants that all products are as described and illustrated on the website. The Company seeks to source quality products and the products are carefully chosen with regard to their condition. The products that The Company sells are however not new and mostly are handmade and have age to them. As such the products will have wear commensurate with the age of the product and may have imperfections associated with the method of production. The products are therefore sold as illustrated and described.

 10. Cancellation.

Save as required by the (UK Consumer Protection (Distance Selling) Regulations 2000, or pursuant to clause 6 above, the contract will be non-cancellable by the Customer, once confirmed by The Company. Ordering mistakes by Customers will not constitute grounds for cancellation. Notwithstanding, acceptance of cancellation by The Company in exceptional circumstances and any refund or part refund will be solely at the discretion of The Company.

11. Returns.

 In the unlikely event of products being found to be not as described, please report such problem immediately to The Company via the contact details on the website. A full refund will be issued for agreed returns. In the event of cancellation of the contract, the Customer will be responsible for the safe return, and all costs of return, of the products in the same condition as illustrated by the company, together with all original packaging.

12. Liability.

 To the maximum extent permissible in law, The Company excludes all liability for any loss or consequential loss however incurred by the Customer, arising from any action or omission or failure by The Company in connection with the contract. In any event the maximum liability of The Company will be not more than the purchase price of the products under the contract, should the contract be cancelled for any reason.

13. Title and Risk.

Title in the goods will pass to the Customer on payment of the full purchase price. Risk will be carried by The Company until such time as the products are delivered to the Customer. The Company cannot be held responsible for the safe delivery of goods which is by independent carrier and outside the direct control of The Company. Every care is taken with goods professionally packaged using double walled boxes, bubble wrap and biodegradable void fill. All goods are shipped using carriers offering compensation cover for the full value of the goods. All claims for missing or damaged goods will be dealt with via the compensation cover offered by the carrier. 

14. Force Majeure.

In the event of circumstances outside The Company's control affecting the performance of the contract, The Company will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.

15. Notices.

 All communications in connection with the contract will be deemed to have been served if sent by mail to the Customer's postal address or by email to the Customer's email address, as notified to The Company by the Customer. Communications to The Company should be addressed via email to:enquiries@orangehat.co.uk, post to: P.O. Box 14801, B62 2FS, U.K. or contact by telephone on + 44 (0)7876 033734.

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